We take the protection of your personal data seriously and want you to
feel safe when you visit our website. We comply with data protection
regulations and in particular the EU General Data Protection Regulation (“GDPR
In this data protection declaration we explain to you what information
(including personal data) is processed by us during your visit and your use of
our stated internet site (“website”).
Please note that data transmission over the internet (e.g. during
communication by email) may be subject to security risks. It is not possible to
provide full protection of data against access by third parties.
1. Who is
responsible for data processing?
The controller as defined in the GDPR with respect to the processing of
personal data is
Wilh. Werhahn KG Neuss
41460 Neuss, Germany
Telephone: +49 (0) 2131 - 916-0
Where reference is made to “we” and “us” in this data protection
declaration, it is this company that is being referred to.
You can contact our data protection officer here:
Data Protection Officer for Wilh. Werhahn KG Neuss
41460 Neuss, Germany
Telephone: +49 (0) 2131 - 916-0
2. What data
do we process?
You can access our website without providing basic personal data (such
as your name, your postal address or your email address). Even in this case, we
to need collect and save certain information in order to enable your access to
1. Log files: When you visit our website, our web server
automatically saves the domain name and the IP address of the requesting
computer (usually that of your internet access provider), including the date,
time and duration of your visit, the sub-pages/URLs you visit and information
about the applications and terminals used by you to view our webpages.
2. Making contact: If you make contact with us in one of the ways
available on our website, we process the personal data contained in your
message and provided by you in order to deal with and respond to your enquiry.
Please note that our website also provides ways to contact third parties (for
example service providers of marketing and administrative activities working on
our behalf). If you contact such a third party using one of the means
available, any personal data you provide will be processed by this third party.
3. Cookies: In order to make our website as user-friendly as
possible, we make use of so-called cookies, as do many leading businesses.
Cookies are small text files that are saved by the internet browser you use.
These files help us detect certain preferences of our visitors’ browsing habits
and to design our website accordingly. Most of the cookies used by us are so-called
session cookies. They are automatically deleted at the end of your visit.
However, we also make use of persistent cookies. These are used to facilitate
user navigation. Our cookies do not collect personal data and cannot be used to
identify you on the websites of third parties. You can set your browser in such
a way that it informs you when cookies are installed. You will thus be aware of
how cookies are being used. You also have the option of setting your browser to
reject cookies. However, this may result in you being unable to make use of all
the features of our website.
4. Google Analytics website analysis: We also make use of Google
Analytics on our website, a web analysis service of Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), in order to make continuous improvements to our website.
analysis of your use of our website. The information about your use of this
website generated by cookies is usually sent to a Google server in the EU (or a
member country of the European Economic Area) for anonymization of the IP
address, so that it cannot be traced back to you personally. It is only after
the IP address has been anonymized that the truncated IP address is sent to a
Google server in the USA and saved there. Only in exceptional cases will the
full address be transmitted to a Google server in the USA and truncated there.
On this website, Google Analytics is used with an extension that provides for
the anonymized collection of IP addresses (a process called IP masking). Google
will make use of the collected information on our behalf to evaluate your use
of our website, to compile reports about website activities and to provide
other services associated with your use of our website to us. The IP address
transmitted by your browser as part of the Google Analytics process will not be
combined with other Google data. You can prevent the storage of cookies by
setting your browser software accordingly. Please note, however, that in this
case you may not be able to use all the features of this website to their full
extent. In addition, you can prevent the collection of the data generated by
cookies and associated with your use of the website (including your IP
address), its transmission to Google and the processing of such data by Google
by downloading and installing the browser plug-in available through the
following link: http://tools.google.com/dlpage/gaoptout?hl=de. This will install an opt-out cookie, preventing the future collection
of your data when you subsequently visit this website. Further information on
data protection at Google Analytics can be found here [http://www.google.com/analytics/terms/de.html]
and here [http://www.google.com/intl/de/analytics/privacyoverview.html].
5. Facebook Pixel: Our website makes use of the Facebook visitor
action pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
(“Facebook”) for the measurement of cross-device conversion.
This makes it possible to track the behaviour of website visitors once they
have been transferred to the website of a provider after clicking on a Facebook
advertisement. It is thus possible to evaluate the effectiveness of Facebook
advertisements for statistical and market research purposes and to optimise
The data collected is anonymous for us as the operator of this website and we
are unable to use it to infer the identity of users. However, the data is
stored and processed by Facebook, so that it is possible to make a link to the
relevant user profile, allowing Facebook to use the data for its own
advertising purposes as specified in the Facebook Data Use Policy. As a result, Facebook can decide to place advertisements on specific
Facebook pages and also where to place advertisements outside Facebook. As the
operator of this website, we have no influence on the use of the data.
We have a legitimate interest in the use of Facebook pixels per Art. 6, 1. (f)
GDPR. The website operator has a legitimate interest in effective advertising,
which includes use of social media.
You can find more information on the protection of your private sphere in the
Facebook data privacy statement: https://www.facebook.com/about/privacy/.
You can also deactivate the “Custom Audiences” remarketing feature using the
advertising settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged into Facebook.
If you do not have a Facebook account, you can deactivate user-based
advertising by Facebook through the website of the European Interactive Digital
Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
You can prevent the collection of your data by the Facebook pixel by clicking
on the following link. This will install an opt-out cookie, preventing the
future collection of your data when you subsequently visit this website. If you
wish to delete the cookies in your browser, you must again click on the link.
The opt-out is only valid within the browser used and within the web domain on
which you clicked on the link:
Deactivating Facebook pixel features
6. Google reCAPTCHA: We make use of “Google reCAPTCHA” (called
“reCAPTCHA” in the following) on our website. The provider is Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The purpose of reCAPTCHA is to check whether the data is
being entered on our website (e.g. in a contact form) by a human or by
automated software. To do this, reCAPTCHA analyses the behaviour of the website
user on the basis of various characteristics. This analysis starts
automatically as soon as the website user accesses the website. reCAPTCHA makes
use of various information for analysis purposes (e.g. IP address, time spent
on the website by the website and user-activated mouse clicks). The data
collected during analysis is transmitted to Google. Analysis by reCAPTCHA takes
place completely in the background. Website users are not informed that
analysis is taking place. Click on the following links for more information on
7. Plugins and tools:
Our website makes use of plugins provided by the Google-operated site YouTube.
The operator of this site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA
94066, USA. If you visit one of our webpages on which a YouTube plugin is
incorporated, this creates a link to a YouTube server. The YouTube server is
informed which of our pages you have visited. If you are logged into your
YouTube account at the same time, YouTube will be able to link your browsing
behaviour directly with your personal profile. You can prevent this by first
logging out of your YouTube account before accessing our website. You can find
further information on the processing of user data in the YouTube data privacy
policy at: https://www.google.de/intl/de/policies/privacy.
Google Web Fonts
This website makes use of so-called Web Fonts provided by Google for the
consistent display of fonts online. When you access our website, your browser
loads the required web fonts into your browser cache in order to display texts
and fonts correctly. For this purpose, the browser used by you needs to connect
to the Google servers in the USA. This allows Google to know that our website
was accessed by your IP address. If your browser does not support Web Fonts, a
standard font on your computer will be used. Further information on Google web
This website makes use of the Google Maps service via an API. The provider is
Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Your IP
address has to be stored so that you can use Google Maps features. This
information is usually transmitted to a Google server in the USA and stored
there. The provider of this website has no influence on this data transfer.
Further information on the processing of user data can be found in the Google
8. Links to other websites: Our website contains links to
external online services (including our presence on Facebook, YouTube, LinkedIn
and Instagram). These are so-called “social plugins”; they take the form of
buttons through which the providers of the external services can obtain
information about the users of our website as soon as they access it. Please
note, however, that when you connect to external online services, information
(possibly including personal data) about your visit may be collected by the
providers of those services. You will find more detailed information in the
data privacy policies of the various providers.
3. For what
purposes and on what legal basis do we process your data?
1. Processing of any personal data stored in log files is necessary to
enable you to use our website; this is lawful on the basis of Art. 15 para. 1
of the German Telemedia Act (TMG) and Article 6, 1. (f) GDPR in view of our
legitimate interest in the efficient operation of our website.
2. Processing of the data collected by cookies (by the web analysis
services, plugins and tools) and the pseudonymised user profiles is necessary
for purposes of marketing, market research and the optimised use of our website
and is lawful on the basis of Art. 15 para. 3 of the German Telemedia Act (TMG)
and Article 6, 1. (f) GDPR in view of our legitimate interest in the analysis
of the use of our website and the optimisation of its design.
4. Data processing by Google reCAPTCHA is lawful on the basis of Art. 6,
1. (f) GDPR in view of our legitimate interest in protecting our website
against improper automated spying and spam.
5. Our processing of data in order to respond to enquiries is lawful on
the basis of Art. 6, 1. (f) GDPR in view of our legitimate interest in the
generation and maintenance of business contacts. If your enquiry relates to the
conclusion of a contract or to pre-contractual matters, we have the right to
process your personal data on the basis of Article 6, 1. (b) GDPR.
6. We may also process the personal data collected during your use of
our website in order to meet our legal obligations; this is lawful on the basis
of Article 6, 1. (c) GDPR.
7. Where necessary, we may also process your personal data for reasons
other than those specified above in order to protect our legitimate interests
and those of third parties; this is lawful on the basis of Article 6,1. (f)
GDPR. We also have a legitimate interest in processing your data with regard to
the assertion of legal claims and defence in legal disputes, the prevention and
solving of offences, as well as the management and further development of our
business activities, including risk management.
4. Am I
obligated to provide data?
In order to respond to any enquiry you send to us, we will need at least
your name and information on the way we should contact you (e.g. a postal
address or an email address). We will not be able to process your enquiry
without the provision of this obligatory and necessary information.
If we collect further personal data from you, we will inform you at the
time of collection whether the provision of this information is legally or
contractually prescribed or necessary for the purposes of the conclusion of a
contract. We generally indicate what information is to be provided on a
voluntary basis and is not required to meet any of the above stipulated
obligations or is not necessary for the conclusion of a contract.
5. To whom
do we release your data?
Your personal data is always processed by us internally. Depending on
the type of personal data, only certain departments/organisational units will
have access to your personal data. Our in-house role and authorisation concept
restricts access to the required functions necessary for the relevant
processing and also limits the scope of processing to that required for the
We can also transmit your personal data to external third parties within
the scope of the legally permissible. This particularly includes the following
• The service providers separately commissioned by us as well as
sub-contractors of our service providers used with our consent; in this
connection, this may also involve the processing of personal data
• Freight companies for the shipment of orders
• Credit institutes in order to deal with payments
• Non-public and public offices, in as far as we are obligated for legal
reasons to supply your personal data to these.
automated decision-making used?
We never make use of automatic decision-making (including profiling) as
defined in Article 22 GDPR on our website. If we do make use of such procedures
in particular cases, we will inform you separately as required by law.
7. Is data
transmitted to countries outside the EU/EEA?
In most cases, data is processed within countries of the EU or European
Economic Area. It is only in connection with the use of our web analysis
services, plugins and tools that we may transmit information to recipients in
so-called “third countries”. “Third
countries” are countries outside the European Union or the European Economic
Area; it cannot be assumed that these employ a level of data protection
equivalent to that of the European Union. In as far as the information transmitted
also includes personal data and we are not obligated to transmit this for legal
reasons, we will ensure before transmission that the relevant third country or
recipient in the third country guarantees an appropriate level of data
protection. This can be based on an
“adequacy decision” of the European Commission; the European Commission
has the power to determine whether a third country offers an adequate level of
data protection. Alternatively, we might also decide that data transmission is
safe on the basis of the so-called ”EU standard contract clauses” or - in the
case of recipients in the USA - in view of compliance with the principles of
the so-called “EU-US Privacy Shield”. We
will be happy to provide you on request with more information about the
suitable and appropriate guarantees that can be used to ensure an appropriate
level of data protection; you will find the contact data at the beginning of
this data privacy declaration. Information on EU-US Privacy Shield participants
can also be found here: www.privacyshield.gov/list; for information on the EU standard contract clauses click here: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:DE:PDF and for information on adequacy decisions click here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en#dataprotectionincountriesoutsidetheeu.
8. For how
long will my data be retained?
In principle we will only retain your personal data for as long as we
have a legitimate interest in such retention and until your interest in the
non-retention of this information outweighs our interest in retaining it. Even
in circumstances in which we have no legitimate interest in doing so, we may
continue to store your data, provided we are legally obligated to do so (for
example, in order to comply with archiving requirements). We will also delete
your personal data without any action on your part as soon as it is no longer
needed to meet the needs of processing or its retention is otherwise legally
The personal data we need to retain to meet our archiving requirements
will be stored until the termination of the stipulated archiving period. In as
far as your personal data is only being retained in order to comply with
archiving requirements, access to this will usually be blocked so that it can
only be accessed when this is necessary for the purposes of the archiving
rights do I have?
a) The right to object per Art. 21 GDPR
You have the
right to object, on grounds relating to your particular situation, at any time
to processing of personal data concerning you which is based on points (e) or
(f) of Art. 6, 1. including profiling based on these provisions. In this case,
we shall no longer process your personal data unless we are able to demonstrate
compelling legitimate grounds for the processing which override your interests,
rights and freedoms or processing is necessary for the establishment, exercise
or defence of legal claims.
process your personal data for direct marketing purposes, you have the right to
object at any time to the processing of your personal data for such marketing;
this also applies to profiling to the extent that it is related to such direct
marketing. If you object to processing for direct marketing purposes, your
personal data will no longer be processed for this purpose.
b) Your other rights
As a data subject, you have the right:
• Of access to information on
your stored personal data per Art. 15 GDPR
• To the rectification of
incorrect personal data and the completion of incomplete personal data per Art.
• To the erasure of personal data
per Art. 17 GDPR
• To the restriction of
processing of personal data, Art. 18 GDPR
• To data portability, Art. 20
You can at any time withdraw your consent to data processing given to
us. For this purpose, you need only send us an email stating your withdrawal of
consent. Withdrawal of consent will not retrospectively invalidate the
lawfulness of the processing carried out up to that point in time. Even if you
withdraw your consent, we may continue to process your personal data if there
is an alternative legal basis for this (e.g. Art. 6, 1.(b) GDPR and Art. 6, 1.
To exercise any of the above rights, you need only contact us at any
time, e.g. using the contact data specified at the beginning of this data
You are also entitled to lodge a complaint with the competent data
protection supervisory authority per Article 77 GDPR.
Gründe zur Datenerhebung
Wir erheben personenbezogene Daten,
wenn Sie uns diese im Rahmen einer Bestellung, bei einer Kontaktaufnahme mit
uns über ein Formular (z.B. Bestellung, Anlage Kundenkonto, Anfrage, Bewerbung,
Auskunftsersuchen, Mitteilung und Ähnliches) oder wenn Sie uns eine E-Mail mit
personenbezogenen Daten senden.
Ihre Mitteilung von persönlichen Daten ist in jedem Fall
freiwillig. Welche Daten genau erhoben werden, ist aus den jeweiligen
Eingabefeldern in dem jeweiligen Formular ersichtlich.
Wir verwenden die von ihnen mitgeteilten Daten entweder zur
Vertragsabwicklung und/oder zur Bearbeitung Ihrer Kontaktaufnahme. Nach
vollständiger Abwicklung des Vertrages oder Löschung Ihres Kundenkontos werden
Ihre Daten für die weitere Verwendung gesperrt und nach Ablauf der steuer- und
handelsrechtlichen Aufbewahrungsfristen gelöscht, sofern Sie nicht ausdrücklich
in eine weitere Nutzung Ihrer Daten eingewilligt haben oder wir uns eine
darüberhinausgehende Datenverwendung vorbehalten, die gesetzlich erlaubt ist
und über die wir Sie nachstehend informieren.
Zur Vertragserfüllung geben wir Ihre Daten an durch uns
beauftrage Anbieter (Versandunternehmen für Lieferung, Kreditinstitute oder
Zahlungsdienstleister, Schufa etc.) weiter, soweit dies zur Durchführung von
Verträgen erforderlich ist. Wir teilen Daten auch, wenn es gesetzlich
vorgeschrieben ist und/oder zum Schutz unserer Kunden (z.B.
Kreditkartenmissbrauch) und/oder um die Sicherheit unserer Produkte aufrecht zu
erhalten (Angriffe auf Daten) und/oder um unser Eigentum zu schützen. Eine
sonstige Weitergabe (z.B. Handel mit Daten, Verleih von Daten etc.) erfolgt
E-Mail-Werbung und Ihr Widerspruchsrecht
Wenn wir Ihre E-Mail-Adresse im Zusammenhang mit dem Verkauf
einer Ware oder Dienstleistung erhalten und Sie dem nicht widersprochen haben,
behalten wir uns vor, Ihnen regelmäßig Angebote zu ähnlichen Produkten, wie den
bereits gekauften, aus unserem Sortiment per E-Mail zuzusenden. Sie können
dieser Verwendung Ihrer E-Mail-Adresse jederzeit unter der im Impressum
angegebenen Adresse widersprechen oder über einen dafür vorgesehenen Link in
der Werbemail widersprechen, ohne dass hierfür andere als die
Übermittlungskosten nach den Basistarifen entstehen.
Postwerbung und Ihr Widerspruchsrecht
Darüber hinaus behalten wir uns vor, Ihren Vor- und
Nachnamen, Ihre Postanschrift und - soweit wir diese zusätzlichen Angaben im Rahmen
der Vertragsbeziehung von Ihnen erhalten haben - Ihren Titel, akademischen
Grad, Ihr Geburtsjahr und Ihre Berufs-, Branchen- oder Geschäftsbezeichnung in
zusammengefassten Listen zu speichern und für eigene Werbezwecke zu nutzen,
z.B. zur Zusendung von interessanten Angeboten und Informationen zu unseren
Produkten per Briefpost. Sie können der Speicherung und Verwendung Ihrer Daten
zu diesen Zwecken jederzeit durch eine Nachricht, an die im Impressum angegebene
Ihre Rechte zu Auskunft,
Sie haben im Rahmen der geltenden gesetzlichen Bestimmungen
jederzeit das Recht auf unentgeltliche Auskunft über Ihre gespeicherten
personenbezogenen Daten, deren Herkunft und Empfänger und den Zweck der
Datenverarbeitung und ggf. ein Recht auf Berichtigung, Sperrung oder Löschung
dieser Daten. Hierzu sowie zu weiteren Fragen zum Thema personenbezogene Daten
können Sie sich jederzeit unter der im Impressum angegebenen Adresse an uns
Weitere Informationen zum Datenschutz finden Sie unserer
ausführlichen Datenschutzerklärung, welche Sie über den Link in diesem Formular